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Infra DigiTech
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Decision frameworks and field notes from a Indian electronics manufacturer

Procurement-focused articles on healthcare communication, banking displays, queue management, synchronized time and industrial automation — written by the engineering team that builds the systems.

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Showing 23 of 23 articles
Token Management System: What It Is, How It Works, and How It Differs from a Queue Management SystemBuyer's Guides

Token Management System: What It Is, How It Works, and How It Differs from a Queue Management System

Token management system, electronic token system, queue management system — three names, one machine. But token display and token dispenser are not synonyms for it, they are parts of it, and buying the wrong one is the most common mistake in this category. The terminology settled, the four line items that tell you what a quotation really covers, and where to go for the setup you actually need.

6 min read·
Who Built India's First Queue Management System? The DIGI-TECH StoryBuyer's Guides

Who Built India's First Queue Management System? The DIGI-TECH Story

The electronic token display and queue management systems now in every Indian bank, hospital and government office trace back to a one-man workshop in Bengaluru in the mid-1990s. This is the story of how A.N. Venkatesh and DIGI-TECH (now Infra DigiTech) helped originate the integrated queue management system in India — from a first interest-rate display for SBI in 1995 to supplying State Bank of India's single-window banking in 2003–2004.

8 min read·

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