Queue Management System
Advanced wireless LCD queue management — up to 30 queues, calling unit, ticket dispenser, voice announcement and counter mapping — also available in Standard and Basic LED variants (up to 6 queues each).
About this product
End-to-end queue and token management — from a flagship Advanced wireless LCD platform supporting up to 30 queues, multi-language voice and TAB kiosk, through a Standard LED system with calling unit + auto-cutter printer, to a compact Basic LED setup. Advanced and Standard tiers run wireless over Wi-Fi between display, calling unit, ticket dispenser and MCU hub, while the Basic tier uses a self-contained RF network and needs power only at the printer and display. Designed for banks, hospitals, telecom shops, government offices and retail showrooms. As India knows it, the electronic queue management system was pioneered by us — DigiTech (now Infra DigiTech) built one of India's first integrated QMS in 2001 by combining a token dispenser with our token display, and supplied State Bank of India's single-window banking rollout in 2003–2004.
Key features
- Wireless — Wi-Fi router (Advanced / Standard) or a self-contained RF network (Basic) connects every unit
- Calling unit with numerical keypad, NEXT + RECALL buttons
- Small LCD on calling unit shows called token, pending tokens and link status
- Ticket dispenser with print of name, token number, date & time + auto-cutter
- Wall-mount / table-top / floor-mount kiosk options
- Voice + non-voice announcement modes
- Multi-language voice (English, Hindi, Kannada, Telugu, Tamil) on advanced tier
- MCU acts as system hub
- Standard 220 V AC point at each installation location, connected via our own 5 A plug
- Plug-and-play — no inter-unit wiring
Applications
Queue Management System — Advanced to Basic
Three configurations to fit every budget and site size. Pick the tier that matches your operations — or contact us for a custom configuration.
Advanced Queue Management System
Our flagship completely-wireless queue management solution for multi-counter, high-traffic environments. Supports up to 30 simultaneous queues with flexible counter mapping, multi-language voice announcement, and a TAB kiosk variant for ticket dispensing. Calling unit with NEXT / RECALL buttons, ticket printer with auto-cutter, and MCU system hub.
- Wireless dynamic queue management for multi-counter and high-traffic environments
- Supports up to 30 queues with flexible counter mapping
- LCD display shows token number + counter / OPD room number or name
- TAB touchscreen ticket kiosk variant (wall-mount / table-top / ATM-style floor-mount) — 15 department tiles per screen, swipe for more; up to 30 queues, customizable beyond 100
- Voice announcement in English and any regional language
- Calling unit with numerical keypad, NEXT + RECALL buttons
- Small LCD on calling unit shows called token, pending tokens and connectivity
- Ticket dispenser with print of name, token number, date & time · auto-cutter
- Wi-Fi router connects all hardware
- Speakers connected to system for announcement
- MCU acts as system hub
Token & Room Display
Public LCD / LED
Large public-facing display shows the currently-called token and the destination room or counter (Radiology-1, X-ray-2, Counter 03, etc.). The actively-called row is highlighted so the waiting customer spots it instantly. White-label header carries the hospital, bank or branch name.
Mobile Calling Unit
Android . Counter Staff . Premium
Counter staff call and recall tokens from a handheld unit instead of a fixed keypad. Random call, sequential call, and uncalled-token refresh — every counter action is mirrored on the public display and logged to the backend. Useful for diagnostic centres and bank branches where staff move between counters.
Report Dashboard
Web . Branch Supervisor
Token Journey Analytics — every token's path through the system, with issued time, last-call time, total wait, hop count and last counter visited. Visual record of how each customer actually moved through the branch on a given day. Exportable as CSV for audit and customer-service reporting.
Report Analytics
Web . Operations Manager
Live KPIs across the entire branch — tokens issued, average waiting time, longest wait, average hops per token, and the waiting-time trend across the day. Filter by date range or by specific queue. The dashboard most regional operations heads ask for and never receive from a manual token system.
Standard Token Management System
Cost-effective wireless LED-based customer-flow management. LED display unit shows token number along with counter number (configurable up to 3 lines), with a calling unit keypad (NEXT / RECALL) and a token dispenser with auto-cutter for smooth issuance. Supports up to 6 queues with a mechanical thermal printer (up to 2 queues with a POS printer), and voice or non-voice announcement options.
- Completely wireless LED-based customer flow management
- Calling unit with numerical keypad — NEXT + RECALL buttons
- Small LCD on calling unit shows called token, pending tokens and link status
- LED display shows token number along with counter number — up to 3 lines
- Token dispenser with auto-cutter for smooth, efficient issuance
- Tokens print name, token number, date & time
- Supports up to 6 queues with a mechanical thermal printer; up to 2 queues with a POS printer
- Supports up to 6 calling units
- Power is required only at the printer and display — every other unit is wireless
- Voice + non-voice announcement options
Basic Token Management System
An affordable, compact wireless LED-based token system for small clinics, bank branches and retail outlets. Handles up to 6 queues and up to 6 calling units over a self-contained RF network, so power is required only at the printer and the display — every other unit is wireless. Bright LED display for clear viewing in waiting areas, with true plug-and-play setup and no wiring between units.
- Completely wireless LED-based token management for organised patient / customer flow
- Handles up to 6 queues and up to 6 calling units
- Power is required only at the printer and the display — all other units are wireless
- Bright LED display panel for clear viewing in waiting areas
- Calling unit with numerical keypad — NEXT + RECALL buttons
- Small LCD on calling unit shows called token + pending tokens
- Token dispenser with print of name, token number, date & time + auto-cutter
- Voice announcement in English with any one regional language
- Self-contained RF network between units — no Wi-Fi router required
- No wiring required between hardware parts — plug-and-play
Model numbers and variants
Reference these model numbers when requesting a quote, raising an AMC ticket, or submitting a tender. Every variant ships from the same Bengaluru manufacturing facility under the same ISO 9001:2015 quality controls.
Need a custom variant or a model not listed here? Talk to our engineering team for an OEM / private-label build.
Queue Management System demo
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